M. G. Katz1, C. Spangler1, T. Valmont3, C. Arhinful3, S. Manortey2, S. Talboys2, R. Price1, S. Finlayson1, B. Smith1, M. McCrum1 1University Of Utah,Department Of Surgery,Salt Lake City, UT, USA 2Ensign College of Public Health,Kpong, EASTERN REGION, Ghana 3Volta River Authority Hospital,Department Of Surgery,Akosombo, EASTERN REGION, Ghana
Introduction:
Quality improvement is an essential component of surgical capacity building in low-and middle-income countries. As quality of care may be viewed differently in this environment, developing a shared understanding of this concept and priorities for intervention is key to designing appropriate interventions and building global partnerships. The Volta River Authority Hospital in Ghana holds a regional reputation for high-quality care. We sought to understand provider perspectives of health care quality in this resource-limited setting.
Methods:
Semi-structured interviews were conducted with physicians, nurses and staff at the VRAH to explore perceptions of the meaning and importance of quality in health care. Interviews were transcribed and qualitatively analyzed using emergent theme analysis.
Results:
Fourteen staff members weresurveyed. Patient-centeredness was a common theme, with most participants describing patient satisfaction as an essential element of quality care. While basic resources were mentioned as a challenge by most subjects, all agreed that resource limitations should not be a barrier to pursuing continuous quality improvement. Subjects stressed the importance of outcome measurement to support quality improvement, but acknowledgedthat a robust mechanism to do so is currently lacking.
Conclusion:
Qualitative evaluation of perceptions of health care quality at VRAH reveal a focus on exceptional patient experience despite concerns specific to a low-resource setting. All staff felt that delivering high-quality care is feasible in a resource-limited environment, and that outcome measurement should be prioritized. These findings will inform efforts to design effective quality improvement initiatives at VRAH. Future work is needed to determine if these perceptions of quality are common across low-resource settings.