K. S. Nandra1, G. Koenig1, A. DelMastro1, C. Yeo1 1Thomas Jefferson University Hospital,Surgery,Philadelphia, PA, USA
Introduction: Outpatient telehealth visits have provided a significant benefit in access to and quality of care especially among patients with chronic medical conditions. Telehealth research has also shown a potential benefit in rural settings for patients who undergo low risk surgical procedures. However, there are other potential benefits aside from direct post-operative care. The intent of this study was to survey telehealth use within the Department of Surgery in a large urban academic medical center and to describe its role in comprehensive care of a diverse population of surgical patients.
Methods: We conducted a retrospective review of all telehealth visits performed by the Department of Surgery from July 2016 to June 2017. This was accomplished using internal tracking measures for all telehealth visits and basic chart review.
Results: Three hundred seventy-four telehealth encounters were performed by the Department of Surgery from July 2016 to June 2017. The majority of these encounters, 248(66%), were completed during the perioperative period by the surgical team. Of the remaining encounters, 96 (26%) were completed by vascular medicine for anticoagulation management, and 30 (8%) were completed as part of our nutritional or smoking cessation support groups. From the initial 374 encounters, 83 patients (22%) were excluded because of insufficient data pre-implementation of a new electronic medical record. Of the remaining encounters, 49 (20%) were initial post-operative encounters. The remainder of the group were either preoperative, established patients, or subsequent visits. Thirteen (26%) of the initial post operative encounters had a subsequent in-person office visit. Four patients out of 49 (8%) were readmitted within 30 days which is comparable to our hospital wide average of 10%.
Conclusion: Our results demonstrate a single institutions' experience in offering telehealth to surgical patients in an urban setting. The majority of the encounters within our department were for preoperative counseling following an initial face to face encounter, for anticoagulation management, or for support groups. Future studies should attempt to quantify the benefit on patient care and the effect on patient satisfaction of these additional encounters.